Delivery

Shipments and returns

Shipments and Returns Policy for shivamcomputer.com

Effective Date: September 11, 2025

This policy outlines our procedures for the delivery of our Offerings and the conditions under which returns, refunds, or cancellations are processed. Please read it carefully before making a purchase or engaging our services.

1. Definitions

• "Site": Refers to shivamcomputer.com.
• "Company," "we," "us": Refers to Shivam Computers.
• "Offerings": Collectively refers to all Software Products, Software Support, IT Services, and Custom Software Development Services provided by Shivam Computers.
• "Software Products": Refers to pre-built digital software applications, licenses, or subscriptions sold on the Site.
• "Services": Refers to Software Support, IT Services, and Custom Software Development Services.

Part A: Delivery Policy (Shipments)

A.1. Delivery of Software Products (Digital Goods)

Given the nature of our Software Products, all deliveries are digital and instantaneous.

• Delivery Method: Upon successful payment confirmation, your Software Product (e.g., license key, download link, activation instructions) will be delivered electronically.
• Delivery Channels:
  • Email: An email containing your product details will be sent to the email address registered with your account or provided during checkout.
  • Account Dashboard: Your purchased product details will also be accessible within your user account dashboard on shivamcomputer.com.
• Delivery Time: Digital products are typically delivered within minutes of successful payment processing. In rare cases, due to payment gateway delays or system checks, it may take up to a few hours.
• Non-Receipt of Product:
  • Please check your spam or junk mail folders first.
  • If you still haven't received your product within 4 hours of purchase, please contact our support team at support@shivamcomputer.com with your order number. We will investigate and ensure you receive your product promptly.

A.2. Delivery/Provision of Services (Software Support, IT Services, Custom Development)

The delivery and completion of our Services are project-specific and governed by formal agreements.

• Service Agreements: The scope, timeline, milestones, and delivery methods for Services will be clearly outlined in a dedicated Service Agreement, Statement of Work (SOW), or Annual Maintenance Contract (AMC).
• Communication: We will maintain regular communication regarding the progress and delivery of Services as per the agreed-upon schedule.
• Acceptance: For Custom Software Development, delivery typically involves client review and formal acceptance of deliverables as specified in the SOW.
• Support Services: Software Support is delivered remotely (via phone, email, remote access tools) or, if agreed upon, through on-site visits within Delhi.

Part B: Returns & Refunds Policy

B.1. Returns & Refunds for Software Products (Digital Goods)

Due to the inherent nature of digital products, they cannot be "returned" once delivered. All sales are generally considered final. However, we are committed to fair practice and customer satisfaction under specific conditions.

• No Returns After Delivery: Once a Software Product (license key, download link) has been successfully delivered and accessed/activated, it cannot be returned.
• Conditions for Refund (on a case-by-case basis): A full or partial refund may be considered only under the following circumstances:
  • Product Non-Functionality: If the Software Product is definitively proven to be defective, non-functional, or not as described on our Site, and our support team is unable to resolve the issue within a reasonable timeframe.
  • Duplicate Purchase: If you accidentally purchased the identical Software Product more than once.
  • Non-Delivery: If the Software Product was never delivered to you after purchase and our support team confirms the non-delivery.
• Refund Request Procedure for Software Products:

•  
  1. You must submit a refund request within 1 to 2 days of your purchase.
  2. Contact our support team at support@shivamcomputer.com with your order number, a detailed explanation of the issue, and any relevant screenshots or error messages.
  3. Our technical team will review your request and may require you to cooperate in troubleshooting steps to verify the claim.
  4. If the refund is approved, it will be processed within 7 to 10 business days to your original payment method.

B.2. Cancellation & Refunds for Services (Software Support, IT Services, Custom Development)

The cancellation and refund terms for our Services are governed by the specific agreements signed between Shivam Computers and the client.

• Custom Software Development:
  • Cancellation: Cancellation terms, including any notice periods and applicable charges for work completed up to the cancellation date, will be explicitly detailed in your Software Development Agreement / SOW.
  • Refunds: Refunds for custom development projects are generally not provided for work that has been completed and accepted as per the SOW milestones. Any refund for advance payments will be subject to the terms of the signed agreement and costs incurred.
• Software Support & IT Services (including AMCs):
  • Cancellation: For ongoing support contracts or AMCs, cancellation terms will be specified in the respective contract. A notice period may be required.
  • Refunds: Refunds for prepaid support or IT service packages/AMCs may be granted for the unused portion of the service, subject to any administrative fees or minimum commitment clauses outlined in your contract. No refunds will be provided for services already rendered.
• General Service Refund Policy:
  • All refund requests for Services must be made in writing as per the terms of your specific service agreement.
  • Refund eligibility will be assessed based on the terms of the individual contract and the extent of work completed/services rendered.

B.3. General Refund Terms Applicable to All Offerings

• Proof of Purchase: All refund requests must be accompanied by valid proof of purchase (e.g., order number, invoice).
• Fraudulent Claims: We reserve the right to refuse a refund if we suspect fraudulent activity or misuse of our products/services.
• Changes to Policy: We reserve the right to modify this policy at any time. Any changes will be posted on this page and become effective immediately.

Contact Us

For any questions regarding our Shipments and Returns Policy, please contact us:

Shivam Computers

A, 52, Street No. 1, Guru Nanak Pura, Laxmi Nagar, Delhi, 110092, India.

Email: info@shivamcomputer.com

Phone: 8800713151

Website: shivamcomputer.com